What kind of company is Nordia?
What kind of company is Nordia?
Nordia is the industry leader in Canada among customer contact centres and has been at the forefront of advanced customer service solutions since 1999. With operations in 12 locations in B.C, Ontario, Quebec and New Brunswick, Nordia is the largest provider in Canada.
Is Nordia owned by Bell?
Created by Bell Canada in 1999, we’ve been at the forefront of advanced customer service solutions for over 20 years. In 2015, Nordia became part of Birch Hill Equity Partners, spurring the expansion of its services into new areas.
Where is Nordia located?
Nordia Toronto is located in North York’s Parkway Place office complex: four interconnected modern buildings with a wide range of amenities and services.
Where are the Nordia offices located in Toronto?
Nordia Toronto is located in North York’s Parkway Place office complex: four interconnected modern buildings with a wide range of amenities and services. For example, there are coffee shops, a fitness centre, convenience stores and a large atrium.
What kind of Professional Services does Nordia offer?
Our professional services include customer support (billing, service, technical), sales and loyalty, e-chat, collections, directory assistance, teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.
How did Nordia become the largest company in Canada?
We became the largest in Canada by focusing on the three elements key to our success: people, people and people. No wonder we have the best employee retention and the highest employee satisfaction in the industry.
Who is the VP of operations at Nordia?
He joined Nordia in 2013 as VP, Operations after a successful 21-year career at Bell Canada where he managed various call centre operations such as Loyalty & Retention and Customer Service. Denis also held key roles in planning and improving operations effectiveness.
